Privacy Policy

This Privacy Policy sets forth the privacy practices of Symbios Orthopédie SA (Symbios) regarding the collection and use of personal data relating to the Symbios website in Europe and Switzerland. Symbios is dedicated to treating people with respect, transparency and integrity, therefore we do not sell or lease your personal data to a third party. Preservation of, and respect for, our customers’, business colleagues and vendors’ and patients’ trust is critical to our continued success. We will always process personal information:

  • confidentially and fairly;
  • appropriately, according to this Privacy Policy;
  • lawfully, in accordance with applicable data protection laws, directives, regulations and principles.

This Policy also describes your choices regarding our use of your personal data and how you can access and update your information. (When we refer to Symbios, we mean Symbios Orthopédie SA, including our affiliates and subsidiaries.)

Please carefully review this Policy. To the extent permitted by applicable law, by using the website, you are agreeing to this Policy and the websites’ Legal Notice. If you do not agree with this Policy, you may not use this website.

Information Collection & Use

Personal data is data that can be used to identify or contact you, such as your name, email, address, telephone number and similar information. Symbios collects the personal data you voluntarily give us, such as but not limited to requesting information via our site, resume and/or motivation letter submission, online event registration and site registration. We also collect information about your use of our site (e.g. browsing behaviour). Our site automatically tracks certain behaviour (Usage Data) during visits, such as referring/exit URLs, and we also collect other basic information about you which does not directly identify you but which may correspond to you or to a particular device. We use this information to learn more about how our website and online resources are used and to otherwise improve and administer the website. We also use this information to enable us to deliver information tailored to your interests and preferences, based on your use of the website. For example, we may collect the Internet Protocol address assigned to your computer by your internet service provider. This address may change each time you connect to the internet (a “dynamic” IP address), or it may remain the same (a “static” IP address). In most cases, this information is collected automatically, for our legitimate business interests.

If you are a registered user, we may use your Usage Data with or without your personal data to measure the website’s performance and improve the website’s design and functionality.

We may also collect the following voluntarily from you:

• Information about your business, such as a company name, company size, business type or your position in the company;
• Medical condition;
• Demographic information such as age, education, gender, interests and location;
• Contact information, such as email and phone number;
• Testimonials;
• Site survey responses;
• Site blog and community forum posts;
• Transaction history.

We use this information to:

• send you product updates, newsletters, marketing communication, requested product or service information, to fulfil services you have requested and to understand your interests and preferences;
• respond to your questions;
• administer your account;
• conduct surveys and other research and analyses;
• improve our website and marketing efforts;
• optimise the user experience;
• deliver promotional material where allowed by law;
• enable you to post your resume and motivation letter, search job postings and contact or be contacted by prospective Symbios representatives and agents.

Job applicant personal data is used solely for the purpose of the employment process. It is retained only for the purpose of considering your application for current Symbios positions or as necessary to comply with the law.

Non-personal information is information that cannot identify you or be tied to you in any way. Therefore, the non-personal information that we collect through this website does not identify you as an individual person, and will not be linked to you. It may include information such as the following:

• The type of web browser software you use (for example Internet Explorer);
• The name of the domain from which you access the internet;
• The internet address of the website from which you linked directly to our website;
• The date and time you access our website;
• Which pages you have visited on our website;
• The links on which you click.

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information from your computer. This information is collected from your computer’s web browser. If you only read or simply click to download information on our website, we do not collect or learn your name, email, home address or any other personal information about you.

A Cookie is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognise you as a return visitor to the website. Cookie technology allows us to collect “clickstream” data, which is not personal information but which reflects your activities on the website, including the pages you view. We may use the information collected by cookies for general statistical and other purposes.

Data Sharing & Onward Transfers

Symbios will not sell or lease your personal data to a third party; however, there are certain circumstances where we may share your personal data without additional notice to you. In addition to the disclosures described in the Privacy Policy, and subject to applicable law, we and our third parties may disclose your personal data:

  • to affiliates and subsidiaries for purposes consistent with this Privacy Policy;
  • to unaffiliated third parties that are under contract to perform services for or on behalf of Symbios (e.g. to maintain the computer database, perform marketing activities or conduct surveys);
  • in the event of a corporate sale, merger, reorganisation, dissolution or similar event;
  • to law-enforcement personnel and agencies, including to meet national security requirements or as part of a legal process, in order to protect our property or in furtherance of an investigation regarding a breach of the website rules and policies, unauthorised access to or use of the website or any other illegal activities.

The access granted to our affiliates, subsidiaries and third parties is limited solely to the purpose for which such information was provided. Furthermore, we require our affiliates, subsidiaries and third parties to uphold and maintain Symbios’ Privacy Policy with respect to privacy and the treatment of your personal data, regardless of their location and the laws of the countries they are based in. They are contractually required to provide at least the same level of protection.

Description of Your Data Protection Rights

At any time, you may exercise your right to access, rectify and, if necessary, erase any personal information relating to you, or restrict the processing of your personal information, in compliance with applicable laws.

You also have the right at any time to object, based on your particular situation, to any use or processing of any personal information that we possess based on our legitimate interests.

If we process your personal information in an automated manner as part of a service to you or based on your consent, then you also have the right to request a copy of your information in a structured, commonly-used and machine-readable format (known as the right to “data portability”).

Such requests can be sent to:


Security is very important to us, so we understand that security is important to you too.

Symbios takes reasonable steps to protect personally identifiable information and has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the level of risk, and to protect the information from loss, misuse and unauthorised access, disclosure, alteration and destruction.

However, no website or email transmission is 100% secure, we therefore encourage you to take special care in deciding what information you send or request via email and to take appropriate precautions such as keeping any usernames and passwords you use confidential.

Data Retention

We will only keep your personal information for the time it takes to fulfil the purposes for which we are allowed to use it as set out in this Privacy Policy.


Our site is not intended for use by individuals under the age of 18, and Symbios does not knowingly collect personal data from those in this age group. If you are under 18, please discontinue your use of our website.


This Privacy Policy came into force on 11 September 2020. Symbios reserves the right to amend and to update its content at its sole discretion, whether in whole or in part, including following changes in the legal and regulatory obligations regarding data protection.